With the concurrence of the Central Bank and as part of the Financial Sector Reforms, a voluntary scheme entitled “Financial Ombudsman, Sri Lanka” has been established by the Banking Industry, the Registered Finance Companies, the Primary Dealers and Leasing Companies that are supervised by the Central Bank. The scheme will be co-ordinated by a company incorporated by the above mentioned financial institutions called ‘The Financial Ombudsman Sri Lanka (Guarantee) Ltd’.

The objective of the Ombudsman Scheme is the satisfactory settlement and resolution of complaints/disputes by customers of banks and other financial institutions covered by the scheme.

The Financial Ombudsman appointed under the scheme is Dr. R B Ranaraja.